FAQs

  • You can browse our product range and make your purchase directly through our website. There are no minimum order requirements, so you can buy as little or as much as you like.

  • We don’t offer free samples, but you can purchase any product individually to try before committing to a larger order.

  • We ship worldwide. However, customers are responsible for checking import regulations in their country. Any customs delays or additional fees are outside of our control.

  • Once your order is processed, shipping times are as follows:

    Australia: 3-7 business days

    US & Europe: 5-9 business days

    Middle East & Africa: 9-20 business days

    A tracking number will be provided once your order has been shipped.

  • Our formulations are designed for performance, with clean ingredients that work with your hair, not against it.

  • Our ingredient lists are updated regularly as we improve formulations. Check each product page for the latest details.

  • Many of our ingredients are naturally derived, and some are certified organic (indicated on the label). While not fully organic, our products are over 99% natural, with only necessary conditioners included to ensure effectiveness.

  • Yes. Our products are formulated without parabens or sulphates, making them safer for your hair and the environment.

  • Our products have a shelf life of 18 months, thanks to the natural preservatives we use.

    For any further questions, feel free to contact us - we’re happy to help!

  • Do you offer wholesale pricing?

    Yes! Fry’s is open to wholesale partnerships and we’re happy to offer discounts on bulk orders. The more you order, the greater the discount - let’s work together to create a pricing structure that works for you.

    How do I place a wholesale order?

    To place a wholesale order or inquire about pricing, simply reach out to us at fryslore@gmail.com with the details of your request, including the products and quantities you’re interested in. We’ll get back to you with a custom quote.

    Is there a minimum order quantity (MOQ) for wholesale?

    While we don’t require an MOQ for general purchases, wholesale pricing is based on volume. Larger orders will unlock greater discounts, so it’s worth considering higher quantities to maximize your savings.

    What kind of discounts do you offer for wholesale orders?

    Our discount structure is relative to the size of the order. For example:

    • Orders of X units may receive X% off.

    • Orders of Y units may receive Y% off.

    Contact us directly to discuss the specifics, and we’ll tailor a pricing plan that suits your needs.

    How long will it take to process and ship a wholesale order?

    Processing and shipping times for wholesale orders depend on the order size and product availability. Typically, wholesale orders are processed within 7-10 business days, but we’ll confirm timelines with you when your order is placed.

    How do I get started with Fry’s wholesale?

    Getting started is easy! Simply contact us at fryslore@gmail.com with your wholesale inquiry, and we’ll be happy to assist you with pricing, timelines, and product selection.