Our policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

The item must be unused, in its original condition, and in the original packaging, unless a defect can be indisputably proven.

You must provide a receipt or proof of purchase.

Items returned more than 30 days after delivery are subject to a case-by-case review at our discretion and may not be accepted for a refund or exchange.

If applicable, once your return is received and inspected, we will notify you via email regarding the status of your refund. If your refund is approved, it will be processed, and a credit will be applied to your original payment method within a nominated number of days.

If you haven’t received your refund within the expected timeframe:

Check your bank account again.

Contact your credit card provider—it may take some time before the refund is officially posted.

Contact your bank, as processing delays may occur.

If you have completed these steps and still have not received your refund, please contact us at fryslore.@gmail.com

Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once your return is received, we will issue a gift certificate to youIf the item was not marked as a gift, or the gift giver had the order shipped to themselves, the refund will be sent to the original purchaser.

To return your product, mail your item (with proof of purchase) to:

45 New City Rd, Mullumbimby NSW 2482.

You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.If you receive a refund, the cost of return shipping may be deducted from your refund.

• If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

For any further questions, please contact us at fryslore@gmail.com